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Open f7f7 Privacy Policy Details

Our f7f7 Privacy Policy shows how we collect, use, store and protect the information connected with your account.

Account dataCookie choicesWallet recordsAccess requests
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CONTACT ROUTES

Browse Privacy Support Paths

Questions about this Privacy Policy can be raised through the account support path, including when you cannot access the phone number used for verification.

Account support Use the support path connected to your account when you need help confirming identity, changing contact details or asking how f7f7 stores information linked to your sign-in.
Privacy request State whether you want access, correction, deletion or clarification. Include your registered phone number and request details so we can check ownership before sharing account data.
Wallet question For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, tell us which reference you mean. We explain our records and identify when the provider must respond.
DATA PRACTICES

Switch Through Your Privacy Controls

Your privacy choices are easier to understand when each data use has a clear purpose. We separate account security, service records, cookie operation and support communications, then use the minimum detail needed…

Account details

We use your registered phone number and account details to provide sign-in, complete phone verification and respond to ownership checks. Keep these details current so privacy requests reach the correct account.

Security signals

Sign-in time, browser type and device signals can help us spot unusual access. These checks support account protection and may be retained for a limited period when a security concern needs follow-up.

Cookies

Cookies help keep your session active, remember selected settings and show whether a page loaded correctly. You can control browser cookies, although disabling them may interrupt account access or verification.

Wallet references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may appear in our records when you check a payment status. We use it to match the account request, not to store your wallet password.

Retention

We keep information while it supports account operation, security checks, dispute handling or a legal requirement. After that period, we delete it or remove identifying details where the record can be safely anonymised.

Your request

Ask for access, correction, deletion or an explanation through the account support path. We may request phone verification or another ownership check before changing or releasing personal account information.

Check Privacy Policy Answers

The questions below focus on the points Indonesian account holders usually need before opening an account. They explain what information may be collected, how wallet references are handled, what happens on a mobile device and how to ask for a change. If your situation is not covered, use the account support path and mention Privacy Policy in your request.

The f7f7 Privacy Policy covers account details, phone verification, device and browser signals, cookies, support messages and payment references. It explains why we use each category, how long records may remain and how you can ask for access, correction, deletion or clarification.

We collect the details needed for account creation and phone verification, plus technical signals from the browser or device used to sign in. If you use DANA, OVO, GoPay or QRIS, related payment references may also appear in account records.

It covers the payment references we receive for matching an account request or checking status. DANA and QRIS, like OVO, GoPay, bank transfer and virtual account services, have their own privacy terms for information they process directly.

Use the account support path and state whether you want access or correction. Include your registered phone number and the specific record involved. We may complete a phone verification or ownership check before providing information or changing account details.

You can submit a deletion request through account support. We assess which records can be removed and whether security, dispute handling or legal duties require retention. Access depends on local law, and we explain the outcome and any remaining record category.

Cookies can keep your mobile session active, remember settings and help us diagnose page loading. You can adjust them in your browser. If you block required cookies, sign-in, phone verification or movement from the account page to the lobby may not work.

Open the support path linked to your account and identify the request as a Privacy Policy question. Do not send a password or one-time code. We use the account details you provide to confirm ownership and route the request to the appropriate team.

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